Latico has perfected heirloom-quality full-grain leather essentials since 1984. Each bag is handcrafted by artisans globally, with nothing manufactured in China. Our leathers are byproducts from the meat and dairy industries that would otherwise be discarded.

We're a New Jersey family business designing bags with extensive interior organization, hidden compartments, and unique leather treatments. We won the 2020 Independent Handbag Designer Award and have 40,000+ five-star reviews from customers.

We donate 10 meals to Feeding America for every purchase made, and have contributed over 200,000 meals since the pandemic began.

We do our best to ship within 3 business days, excluding holiday closures. Orders from New Jersey require promo codes applied before shipment. Expedited shipping orders must arrive by 2:00pm EST Monday-Thursday or 10:00am EST Friday for same-day processing.

We are unable to make any changes to orders after they are placed. However, free exchanges within 30 days are available via our returns portal if a product doesn't meet your needs.

For more control over your delivery options, we strongly recommend UPS My Choice, a free service offered by UPS. With My Choice, you can modify delivery locations while your packages are in transit, reschedule deliveries, and receive useful tracking updates.

To learn more and sign up, visit the UPS website here: https://www.ups.com/us/en/track/ups-my-choice.page

We currently do not offer price adjustments.

Only one promo code may be used per order, and multiple discounts cannot be combined. Free shipping codes cannot combine with other offers.

If you did not receive an order confirmation please reach out and we will have one resent.

We apologize for any delivery issues.

If a shipment is marked as delivered but cannot be found please contact UPS for the most up to date information regarding your shipment at 1-888-742-5877 or online.

For any other delivery issues (such as an incorrect address or a damaged/missing package), please submit a claim to UPS for reimbursement here: https://www.ups.com/us/en/support/file-a-claim.page.

Once the claim has been initiated, we'll supply any information that UPS might need to speed up the resolution process.

Claims for missing items, shortages, damages, or a non-received shipment must be submitted in writing to info@laticoleathers.com within 10 days of delivery.

Orders delivered to an address incorrectly entered by a customer during checkout will not be replaced or refunded. Customers are responsible for double-checking that their delivery address is correct during the checkout process.

Pre-orders are not accepted, but customers can sign up for back-in-stock notifications on the product page.

The free gift must be on your order during checkout. There is a limit of 1 free gift per order. Color selection is random with no returns or exchanges allowed. Gifts are available while supplies last.

We accept returns and exchanges of new and unworn merchandise with original tags within 30 days. Our return/exchange policy applies only to orders placed on latico.com. Start your return 

Items purchased from our sale section are final sale, no returns/exchanges and carry no warranty.

When you opt in for Redo at checkout, your return shipping label is prepaid, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.
If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label. A restocking fee will apply on refunds requested for any customer without Redo.

The cost of the return shipping will be deducted from your refund unless Redo protection is purchased in advance.

Selecting a gift card/store credit as a refund method is final. Gift cards/store credit cannot be exchanged or converted back to the original form of payment.

An RMA is valid for 30 days from issuance and product must arrive at Latico within that validity period.

International orders carry no warranty and cannot be returned for refund or replacement.

Selecting Redo at checkout provides a prepaid return shipping label for exchanges, refunds, or store credit. It includes package protection for lost or damaged shipments, though it doesn't cover incorrectly entered addresses. The cost of Redo Package Protection and Free Returns is non-refundable once your order has shipped.

Yes, exchanges are available through our return portal. International orders cannot be exchanged or returned.

Returns are generally processed within 3-5 business days after arriving at our warehouse.

We do not provide cleaning, re-dyeing, refurbishing, or repair services.

We guarantee our merchandise purchased from Latico or an authorized retailer to be free of manufacturer defects for 1 year with proof of purchase. 

Manufacturing defects that qualify for warranty coverage include issues such as faulty zipper construction, loose stitching or lining, and hardware malfunctions.

Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidental damage. The following are some examples of what is not covered under our warranty:

• Discoloration, scratches, stains, or marks from regular usage
• Stains or color transfer caused by clothing dye, beverages, or weather
• Damage from pets or children
• Discoloration or moisture from use or storage
• Damage caused by adhesives
• Exposure to chemicals or alcohol-based products
• Improper care

Due to the nature of our leathers, please respect that all leathers, colors, and textures may be unique.

Once a warranty claim is approved Latico will either replace or under certain circumstances repair the item. If the item is no longer available an item at the same price point can be substituted. There are no refunds or store credit for warranty claims.

International Orders, Closeout, Sample Sale and other promotional deals do not carry any warranty or return policy.

Simple Leather Straps are Final Sale. No Returns/Exchanges/Warranty

Awarded items including but not limited to contest prizes, giveaways, and gift with purchase do not carry a warranty.

Replacement products provided under warranty are covered for the remainder of the original warranty period only. No new or extended warranty term is granted as the result of a warranty replacement.

Use the label provided in our returns portal, and include the return packing slip for proper processing.

If you're returning items that fall below the minimum for gift eligibility, the gift must be returned, or the full retail value will be deducted from your refund.

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://laticoleathers.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Customers can take our 30-second personalized Find Your Everyday Bag Quiz and get matched with the perfect bag.

Interested parties can apply for an account through our wholesale page.

Yes, our designs serve as wonderful corporate gifts, awards, and incentives through our Corporate Sales page.

Dust bags are available while supplies last. If they are in stock when your order ships, one will be included with your purchase; however, this is not guaranteed.

Phone: 800-969-8426 (Monday-Friday, 8:30am-5:00pm EST), or email info@laticoleathers.com.