FAQs
Thanks for stopping by! We appreciate your quest for artisan-crafted, authentic leather bags that will delight and enhance your personal style. Below are some FAQ’s which may help you with any questions you have. Feel free to click here to email us, or if you want to give us a call (800)-969-8426. We're here M-F from 8:30AM to 5PM EST.
How soon will my order ship?
We do our best to ship within 3 business days (excluding holiday closures). Orders are processed and shipped from New Jersey.
Please note, no promo codes can be applied once an order has shipped
Orders that select expedited shipping must be received by 2:30pm EST M-F to ship the same day.
Tell me more about your leather!
Since 1984, we’ve perfected the craft of heirloom-quality full-grain leather essentials. Each Latico bag is handcrafted by talented global artisans. Nothing is made in China. We're passionate about environmental sustainability — our leathers are byproducts of the meat and dairy industry that would otherwise go to waste.
I’m undecided and need some convincing! What sets Latico apart?
NJ family-run since 1984, we design a better bag! Look for extensive interior organization, hidden compartments, and unique leather treatments. We're thrilled and proud to have won the 2020 Independent Handbag Designer Award. Check out 30k+ 5-star reviews!
Okay, there are so many styles and colors to choose from! Can you personalize a few recommendations for me based off my style preferences?
Take our 30-second personalized Style Quiz and get matched with the perfect bag!
Does Latico have an Referral program?
Yes! You can make money promoting our bags! Apply here!
Does Latico give back? What have you done for the community?
We donate 10 meals to Feeding America for every purchase made. Thanks to our loyal customers, we've been able to donate over 100,000 meals and counting to this incredible organization since the beginning of the pandemic.
Can I be a distributor or sell your leather in my store?
We’d love that, just apply for an account here.
Can your bags and accessories be customized with corporate logo’s and/or individual names/initials?
Absolutely, our designs make wonderful corporate gifts, awards, and incentives. Visit out Corporate Sales page.
Can I change/cancel my order?
Unfortunately, we are unable to make any changes to orders after they are placed. We apologize for any inconvenience this may cause.
However, if the product doesn't meet your needs, we offer free exchanges within 30 days of your order using our returns portal: https://laticoleathers.com/apps/redo/returns-portal
For more control over your delivery options, we strongly recommend UPS My Choice, a free service offered by UPS. With My Choice, you can modify delivery locations while your packages are in transit, reschedule deliveries, and receive useful tracking updates.
To learn more and sign up, visit the UPS website here: https://www.ups.com/us/en/track/ups-my-choice.page.
Do you offer price adjustments?
We currently do not offer price adjustments.
What is your return/exchange policy?
We accept returns and exchanges of new and unworn merchandise with original tags within 30 days. Our return/exchange policy applies only to orders placed on latico.com. Start your return
Items purchased from our sale section are final sale, no returns/exchanges and carry no warranty.
When you opt in for Redo at checkout, your return shipping label is prepaid, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.
If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label. A restocking fee will apply on refunds requested for any customer without Redo.
The cost of the return shipping will be deducted from your refund unless Redo protection is purchased in advance.
An RMA is valid for 30 days from issuance and product must arrive at Latico within that validity period.
International orders carry no warranty and cannot be returned for refund or replacement.
Can I exchange this for a different color/style?
Yes, we offer exchanges via our return portal
We do not accept returns/exchanges for orders shipped outside the United States.
What's your warranty?
We do not provide cleaning, re-dyeing, refurbishing, or repair services.
We guarantee our merchandise purchased from Latico or an authorized retailer to be free of manufacturer defects for 1 year with proof of purchase.
Manufacturing defects that qualify for warranty coverage include issues such as faulty zipper construction, loose stitching or lining, and hardware malfunctions.
Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidental damage. The following are some examples of what is not covered under our warranty:
- Discoloration, scratches, stains, or marks from regular usage
- Stains or color transfer caused by clothing dye, beverages, or weather
- Damage from pets or children
- Discoloration or moisture from use or storage
- Damage caused by adhesives
- Exposure to chemicals or alcohol-based products
- Improper care
Due to the nature of our leathers, please respect that all leathers, colors, and textures may be unique.
Once a warranty claim is approved Latico will either replace or under certain circumstances repair the item. If the item is no longer available an item at the same price point can be substituted. There are no refunds or store credit for warranty claims.
International Orders, Closeout, Sample Sale and other promotional deals do not carry any warranty or return policy.
Simple Leather Straps are Final Sale. No Returns/Exchanges/Warranty
Where’s my receipt?
If you did not receive an order confirmation please reach out and we will have one resent.
Where is my delivery?
We apologize for any delivery issues.
If a shipment is marked as delivered but cannot be found please contact UPS for the most up to date information regarding your shipment at 1-888-742-5877 or online.
For any other delivery issues (such as an incorrect address or a damaged/missing package), please submit a claim to UPS for reimbursement here: https://www.ups.com/us/en/support/file-a-claim.page.
Once the claim has been initiated, we'll supply any information that UPS might need to speed up the resolution process.
What if I'm missing an item from my shipment?
Claims for missing items/shortages must be submitted in writing to info@laticoleathers.com within 10 days of delivery.
Do all products come with dust bags?
While many of our items come with dust bags, it's important to note that not all do and dust bags are available only while supplies last. We want to ensure clarity and manage expectations effectively.
To help you care for your leather bag, we recommend storing it in a dust bag or a breathable pillowcase when it's not in use. These protective coverings offer a shield against dust, dirt, scratches, and light exposure, preserving the quality of your bag for years to come.
What's your return address?
Please use the label provided in our returns portal to return your item. To be processed properly please include the return packing slip provided in the box with your item(s). If the packing slip is not included with your return processing may be delayed.
How can I contact you?
Phone: Between the hours of 8:30-5:00 M-F, 800-969-8426
Email: info@laticoleathers.com
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