Thanks for stopping by! We appreciate your quest for artisan-crafted, authentic leather bags that will delight and enhance your personal style.  Below are some FAQ’s which may help you with any questions you have. Feel free to click here to email us, or if you want to give us a call (800)-969-8426. We're here M-F from 8:30AM to 5PM EST. 

How soon will my order ship?

We do our best to ship within 2 business days (excluding holiday closures). If you have not received a shipping confirmation within 2 business days please let us know and we will check on the order status.

Tell me more about your leather!

Since 1984, we’ve perfected the craft of 100% real full-grain leather. We're incredibly passionate about environmental sustainability and giving back — our leathers are byproducts of the meat and dairy industry that would otherwise go to waste. Each Latico bag is handmade with love by talented global artisans. Nothing is made in China. 

I’m undecided and need some convincing! What sets Latico apart?

Okay here it is! We’re family owned and operated since 1984. Our bags are crafted from 100% real leather. Affordable & environmentally conscious. We design a better bag! Also, we're thrilled and proud to have won the 2020 Carlos Falchi Independent Handbag Designer Award.  10 meals are donated to Feeding America for every purchase made on our website.

Okay, there are so many styles and colors to choose from! Can you personalize a few recommendations for me based off my style preferences? 

Of course! Take our personalized Style Quiz powered by our artificial intelligence angels.  

Does Latico have an Referral program?

Yes! You can make money promoting our bags! Apply here!

Does Latico give back? What have you done for the community?

We donate 10 meals to Feeding America for every purchase made. Thanks to our loyal customers, we've been able to donate over 100,000 meals and counting to this incredible organization since the beginning of the pandemic

Can I be a distributor or sell your leather in my store?

We’d love that, just apply for an account here.  

Can your bags and accessories be customized with corporate logo’s and/or individual names/initials?

Absolutely, our designs make wonderful corporate gifts, awards, and incentives. Visit out Corporate Sales page.

Can I change/cancel my order?

Please contact us. If your order hasn’t shipped we’ll do our best to accommodate changes/cancellations.

What is your return/exchange policy?

We accept returns and exchanges of new and unworn merchandise with original tags within 30 days. Our return/exchange policy applies only to orders placed on Start your return 

Items purchased from our sale section are final sale, no returns/exchanges

The cost of the return shipping will be deducted from your refund.

An RMA is valid for 30 days from issuance and product must arrive at Latico within that validity period.
International orders carry no warranty and cannot be returned for refund or replacement.

Can I exchange this for a different color/style?

Yes, we offer exchanges via our return portal

We do not accept returns/exchanges for orders shipped outside the United States.

What's your warranty?

We guarantee our merchandise to be free of manufacturer defects for 1 year with proof of purchase. 

International Orders, Closeout, Sample Sale and other promotional deals do not carry any warranty.

Where’s my receipt?

If you did not receive an order confirmation please reach out and we will have one resent. 

Where's my bag?

We want you to start using and enjoying your Latico bag ASAP! Let us know if your order hasn’t shipped within 2 business days and we’ll make sure it ships immediately.

What's your return address?

Please use the label provided in our returns portal to return your item. To be processed properly please include the return packing slip provided in the box with your item(s). If the packing slip is not included with your return processing may be delayed.

How can I contact you?
Phone: Between the hours of 8:30-5:00 M-F, 800-969-8426